Mitarbeiter (m/w/d) Notruf- und Serviceleitstelle
Core
Central monitoring and dispatch of security alarms (fire, burglary, robbery) and coordination of intervention forces for Securitas Alert clients.
Role type
Security operations center operator
Builds
Real-time alarm response and intervention coordination for security clients
Domain
Security services / Emergency response
Deliverable
client delivery
Required skills
Alarm system monitoring, intervention force coordination, quality standard compliance, data management, customer support
Preferred skills
NSL certification, prior security service or customer service experience
Technologies
Fire/robbery/burglary alarm systems, elevator monitoring systems, video surveillance systems
Responsibilities
Monitor all connected alarm systems, coordinate intervention teams, ensure reaction time compliance, manage documentation and data quality, support customers and partners with alarm processing questions
Seniority
Entry-level to Junior, hands-on IC
