Night Manager
Core
Lead overnight hotel operations, ensuring guest safety, security, and exceptional service while managing the night audit and revenue reconciliation.
Role type
Senior operational manager (hospitality)
Builds
Overnight guest experiences and financial accuracy for hotel operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Hotel operations management, Night audit processes, Revenue reconciliation, PMS systems (Opera), Emergency response coordination, Team leadership, Guest relations, Financial accuracy
Preferred skills
Managers and First Aid Certificate, Microsoft Office proficiency
Technologies
Opera PMS, Microsoft Outlook, Microsoft Office
Responsibilities
Lead Front Office and Night team during overnight shifts, Oversee nightly audit and revenue reconciliation, Handle guest enquiries and escalations, Maintain safety and security standards, Coordinate emergency responses, Drive guest satisfaction and service standards
Seniority
Senior, hands-on IC