Order Taker (In - Villa Dining)
Core
Answer in-room dining calls, take and record guest food and beverage orders, and coordinate with kitchen teams to ensure timely delivery.
Role type
In-room dining order taker
Builds
Room service orders for hotel guests
Domain
Hospitality / Food and Beverage
Deliverable
client delivery
Required skills
Verbal and telephone communication, POS system operation, order accuracy, menu knowledge, dietary requirement handling
Preferred skills
Additional languages, previous in-room dining experience
Responsibilities
Answer in-room dining calls promptly, take and accurately record guest orders, confirm room numbers and order details, communicate dietary requirements to kitchen, coordinate order delivery, handle guest inquiries and complaints, promote additional food items
Seniority
Entry-level to Junior
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