Lead Agent - Customer Service & Reporting Specialist
Core
Support global account management by overseeing operational performance, providing reporting and insights, and ensuring high customer experience.
Role type
Senior IC logistics operations specialist (customer service & reporting)
Builds
Operational reports, dashboards, and service improvements for global accounts
Domain
International logistics and supply chain
Deliverable
dashboards & analysis
Required skills
Operational oversight in international logistics, data analysis, report preparation, stakeholder coordination, carrier coordination, risk monitoring
Preferred skills
Experience with key accounts or US retailers, advanced Excel/Power BI skills
Technologies
Excel, Power BI
Responsibilities
Support Monthly and Quarterly Business Reviews with customers, prepare operational reports and dashboards, monitor shipment execution and operational performance, coordinate with carriers regarding space and equipment, analyze data to identify trends and improvement opportunities
Seniority
Mid-Senior, hands-on IC
