Guest Service Agent
Core
Provide warm, friendly reception and guide guests through their stay, from check-in to check-out, offering local insights and resolving issues.
Role type
Guest Service Agent (Hospitality)
Builds
Guest experiences at hotel properties
Domain
Hospitality / Tourism
Deliverable
client delivery
Required skills
Guest check-in/check-out processing, reservation management, conflict resolution, local knowledge, multi-channel communication
Preferred skills
Proactive service approach, weekend/holiday availability, professional presentation
Technologies
Property management systems
Responsibilities
Welcome guests and manage check-in/check-out processes, process reservations and special requests, act as primary point of contact for guest inquiries and issues, provide personalized local recommendations
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