Retail Customer Service Associate - Contract Opportunity
Core
Customer Service Associate acting as a liaison to resolve client account problems, answer inquiries, and ensure high satisfaction for e-Commerce furniture marketplace clients in North America.
Role type
Customer Service Representative (Contract)
Builds
Customer satisfaction and trust for Wayfair clients via inbound phone, chat, and email.
Domain
E-Commerce / Furniture Retail
Deliverable
client delivery
Required skills
conflict management, systematic problem solving, active listening, empathy, multitasking, CRM navigation, basic PC keyboarding, Microsoft Office proficiency, English language proficiency
Preferred skills
customer service experience, troubleshooting technical issues, analytical thinking
Responsibilities
Handle high volume of contacts (50-60 emails/chats/SMS per shift), resolve customer complaints and complaints within time limits, process customer accounts and file documents, identify and assess client needs, escalate systemic issues to leadership, meet sales targets and call handling quotas.
Seniority
Individual Contributor