Banking Support Associate
Core
Answer inbound calls to provide exceptional customer service to banking consumers, responding to inquiries about products, services, payments, and account maintenance.
Role type
Banking Customer Service Associate
Builds
Customer support interactions for banking consumers
Domain
Banking / Customer Service
Deliverable
client delivery
Required skills
Inbound call handling, account maintenance, payment processing, systematic problem solving, multi-tasking, CRM navigation, technical troubleshooting, typing (35+ wpm), Microsoft Office proficiency
Preferred skills
Customer service experience, strong verbal and written communication, empathy, time management
Responsibilities
Answer inbound calls, respond to product and service inquiries, process payments, perform general account maintenance, assess customer needs, guide customers on banking issues
Seniority
Entry-level / Individual Contributor
