Technical Support Specialist
Core
Provide first- and second-level technical support for desktop, mobile, endpoint management, and automotive diagnostic technologies for Department of Fleet Services staff.
Role type
Technical Support Specialist (Desktop/Mobile/Endpoint)
Builds
Reliable technology solutions for fleet operations and user access
Domain
Government IT / Fleet Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Windows 10/11 administration, Microsoft Intune, Active Directory, Microsoft Entra ID (Azure AD), Group Policy (GPO), PowerShell scripting, hardware/software troubleshooting, networking concepts (TCP/IP, DNS, DHCP), vehicle diagnostic technology support
Preferred skills
Experience in large government agencies
Responsibilities
Diagnose and resolve advanced hardware, software, networking, mobile device, and vehicle diagnostic issues; Administer Windows endpoints using Microsoft Intune; Perform user, computer, group, and device administration within Active Directory and Azure AD; Troubleshoot and implement Group Policy; Utilize PowerShell for automation and reporting; Support Windows 10/11 deployments, updates, and lifecycle management; Coordinate with Citywide IT for complex issues.
Seniority
Mid-level, hands-on IC