BGSW_2026_IT_Manager_SDM
Core
End-to-end ownership of customer engagement, account management, service delivery, and project execution for Managed Services (Infrastructure SAP) and development initiatives.
Role type
Senior Engagement & Account Manager (IT Infrastructure/SAP)
Builds
IT Infrastructure and SAP AMS operations, enterprise IT projects, and transformation initiatives
Domain
Manufacturing industry, IT Infrastructure, SAP
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Program/Project management, Infrastructure or SAP domain expertise, Managed Services (Infra/AMS) management, CXO stakeholder management, Manufacturing business processes knowledge, SDLC and ITIL service management, Financial acumen (budgeting, forecasting, P&L), Agile/Hybrid delivery models
Preferred skills
PMP, PRINCE2, Agile, ITIL certifications
Technologies
SAP, ITIL, Agile, Waterfall, Hybrid
Responsibilities
Own overall customer relationship as single point of accountability, Build trusted relationships with CEO and CXOs, Lead executive governance forums and steering committees, Govern IT Infrastructure and SAP AMS operations ensuring SLA adherence, Own account-level financials including budgets and margins, Lead cross-functional teams spanning delivery and operations
Seniority
Senior, hands-on IC with strategic leadership
