SAP Delivery Manager
Core
Manage IT service delivery, incidents, changes, and service levels for SAP solutions in logistics and warehouse environments.
Role type
Senior SAP Service Delivery Manager
Builds
Stable AMS service for SAP solutions
Domain
IT Services / Logistics / Warehousing
Deliverable
client delivery
Required skills
ITIL methodology, incident management, change management, service level management, SLA/KPI reporting, team leadership, stakeholder communication, risk mitigation, process automation
Preferred skills
SAP domain expertise, logistics/warehouse solutions experience
Technologies
SAP
Responsibilities
Manage incidents, improvements, and problems; oversee service availability and service catalog; manage changes, knowledge, and configuration; supervise Helpdesk activities; lead client meetings to present SLAs and KPIs; establish team expectations; collaborate with stakeholders to improve service; automate IT and business processes; identify and mitigate service risks; prepare performance reports.
Seniority
Senior, hands-on IC with leadership