Customer Experience Team Member
Core
Deliver hospitality-led customer service, manage front-of-house operations, and support community engagement for a commercial real estate estate in Manchester.
Role type
Customer Experience Team Member (Front of House)
Builds
Welcoming environment and operational support for occupiers, guests, and visitors
Domain
Commercial Real Estate / Hospitality
Deliverable
product features
Required skills
Customer service, stakeholder relationship building, complaint resolution, event support, visitor management, administrative data management, Microsoft Office proficiency
Preferred skills
Hospitality, hotel, aviation, retail, or concierge experience, proactive problem-solving, attention to detail
Responsibilities
Greet and assist occupiers, visitors, and guests; manage visitor access and coordinate viewings; handle complaints and escalate when necessary; maintain front-of-house areas and log maintenance issues; support community events and social media content; respond to phone and email enquiries
Seniority
Entry-level / Part-time
