Business Service Lead
Core
Proactively drives lifecycle activities for business IT services, defining service strategy, planning roadmaps, and ensuring service stability and improvement.
Role type
Senior Business Service Lead
Builds
Business IT services portfolio, service strategies, and roadmaps covering non-functional requirements.
Domain
Banking & Financial Services / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Financial analysis, service pricing methods, ICT management, Agile/Scrum, LEAN, vendor contract management, SLA/MSA alignment, risk assessment, stakeholder expectation management, strategic partner negotiation.
Preferred skills
Global business climate understanding, technology needs assessment, cross-organizational initiative participation.
Technologies
None explicitly stated
Responsibilities
Analyze service performance trends and recommend improvements; Liaise with Solution Architecture for deployment support and risk communication; Collaborate with feature teams to adjust vendor contracts for growth; Ensure clear stakeholder expectations on service levels; Direct external strategic partners and negotiate contracts/agreements.
Seniority
Senior, hands-on IC