Reservation Agent
Core
Handle room reservations, rate inquiries, and guest service for Leisure, Business, Corporate, Group, and Wholesale segments via phone and email.
Role type
Reservation Agent
Builds
Reservation confirmations and updated records in Central Reservation System (RASAWEB) and Property Management System
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservation management, Central Reservation System (RASAWEB) usage, Property Management System usage, rate management, waitlist monitoring, revenue optimization support, report filing, Microsoft Windows proficiency
Preferred skills
Previous reservations or hotel experience, professional telephone etiquette, guest service alignment with brand standards
Technologies
RASAWEB, Property Management System, Microsoft Windows
Responsibilities
Handle room reservation, rate, and hotel information inquiries; Make and manage reservations for multiple market segments; Ensure accurate and timely reservation confirmations; Monitor waitlisted reservations and support room revenue optimization; Monitor special promotions and communicate to operational departments; Maintain accurate filing of reports and reservation documentation; Report operational or technical issues to supervisor
Seniority
Individual Contributor