Senior Staff Inbound Product Manager - Conversational AI
Core
Own the roadmap and vision for conversational AI features, integrating customer feedback to drive product improvements and support enterprise growth.
Role type
Senior Staff Inbound Product Manager (Conversational AI)
Builds
AI-powered customer experience features including disambiguation, multimodal experiences, slot filling, and error handling for enterprise clients.
Domain
Enterprise Software / Conversational AI / Generative AI
Deliverable
product features
Required skills
Conversational AI strategy, Generative AI knowledge, Agentic systems, Retrieval and knowledge base management, Prompt engineering, Context engineering, Conversational orchestration, Enterprise customer management, Product roadmap definition, PRD creation, AI evaluation dataset design, Comparative AI evaluation, Model quality interpretation, Figma, Miro, Product-planning systems, ServiceNow or similar Virtual Agent experience
Preferred skills
Experience with ServiceNow, AI orchestration, Enterprise AI products
Technologies
ServiceNow, Virtual Agent, Search, AI Agent solutions
Responsibilities
Define testing, telemetry, quality, and performance requirements; Partner with engineering and design to deliver end-to-end customer experience; Support strategic customers, pilots, go-lives, and product escalations; Coordinate dependencies and guidance across multiple teams.
Seniority
Senior Staff, hands-on IC with strategic ownership
