Sr Analyst (US/International voice process)
Core
Handle inbound and outbound calls for US healthcare services, addressing patient queries, concerns, and complaints while ensuring HIPAA compliance.
Role type
Senior IC healthcare voice process analyst
Builds
Customer service interactions and issue resolution for life sciences clients
Domain
Healthcare / Life Sciences
Deliverable
client delivery
Required skills
US healthcare processes (insurance, billing, claims, medical terminology), English communication, CRM proficiency (EPIC, Athena), problem-solving, patience, empathy
Preferred skills
Spanish language
Technologies
EPIC, Athena
Responsibilities
Handle inbound and outbound calls, document call interactions in CRM, resolve issues with internal departments, meet call quality and handling time metrics, follow up on unresolved issues
Seniority
Mid-level, hands-on IC
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