Service Planning & Operation Specialist (m/f/d)
Core
Planning and coordinating field service technician activities to ensure optimal resource utilization and SLA fulfillment.
Role type
Service Planning & Operation Specialist
Builds
Field service operations for packaging recovery systems
Domain
Retail food and beverage industry, recycling automation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
MS Office (advanced Excel), basic knowledge of procurement/logistics/production processes, English (B1 reading/writing), accuracy, independence, problem-solving
Preferred skills
IFS9 or other ERP systems knowledge
Responsibilities
Plan and coordinate field service technician work, manage service order execution, monitor SLA compliance, support installation and relocation orders, support machine inspection orders, monitor efficiency metrics and reporting
Seniority
Individual Contributor
