IT Demand Manager
Core
Ensure a structured, transparent, and strategically aligned process for capturing, evaluating, and managing business requirements across all Business Services areas.
Role type
IT Demand Manager
Builds
Portfolio and project governance inputs via demand management processes
Domain
IT Service Management / Business Services
Deliverable
dashboards & analysis
Required skills
Demand management, Portfolio management, Project management methodologies (PMI, PRINCE2, agile), Stakeholder communication, ServiceNow SPM, Data analysis, Process improvement, Workshop moderation, Decision template creation
Preferred skills
Intercultural competence, Diplomatic skills, Analytical thinking, Self-reliance
Technologies
ServiceNow SPM
Responsibilities
Receipt, classification, and initial evaluation of requirements; Ensuring completeness and quality of demand data; Moderation of demand workshops and review meetings; Preparation of decision templates for portfolio boards; Support in prioritization and strategic evaluation of demands; Maintenance of the demand database; Creation of dashboards, reports, and status overviews; Training of business departments in ServiceNow SPM use; Methodological responsibility for the demand management process; Authority to decide on formal acceptance and classification of demands; Right to propose prioritization and rejection of requirements.