Quality Assurance Coordinator
Core
Support the resort's Quality Management System (QMS), ensure departmental compliance with C Resorts standards, and drive guest satisfaction initiatives through data analysis and feedback management.
Role type
Quality Assurance Coordinator
Builds
Quality management processes, guest satisfaction reports, and continuous improvement initiatives for resort operations
Domain
Hospitality / Quality Management
Deliverable
dashboards & analysis
Required skills
Quality Management System (QMS) support, internal audit execution, guest feedback analysis, data reporting, training program development, cross-functional collaboration, problem-solving, organizational skills
Preferred skills
Knowledge of French or other languages, experience with ReviewPro or similar guest intelligence platforms
Technologies
ReviewPro, Microsoft Office Suite (Word, Excel, PowerPoint)
Responsibilities
Conduct internal audits and inspections to monitor compliance; analyze guest feedback and complaints to identify trends; prepare quality performance reports for management; assist in developing and delivering quality training programs; collaborate with department heads on continuous improvement initiatives; maintain quality documentation and SOPs
Seniority
Mid-level, hands-on IC