Duty Manager @ ibis Navi Mumbai
Core
Oversee daily hotel operations during assigned shifts, ensuring smooth coordination across departments and maintaining high service standards for guests.
Role type
Shift-level operational manager (hotel)
Builds
Guest experiences, operational continuity, and brand standard compliance
Domain
Hospitality / Hotel Operations
Deliverable
physical/clinical work
Required skills
shift management, cross-departmental coordination, guest relations, complaint resolution, safety compliance, team coaching, incident reporting, F&B coordination, room readiness monitoring
Preferred skills
Front Office/Rooms Division experience, supervisory experience
Responsibilities
Monitor guest arrivals, departures, VIPs, and special requests; handle guest complaints and service recovery; conduct regular hotel rounds for cleanliness and safety; coordinate with HODs to resolve operational challenges; support Front Office with room status and allocation; manage shift handovers; monitor emergency situations; record and report incidents and irregularities; assist in F&B operations and event coordination; train and motivate team members; implement operational improvements; manage lost & found and guest property; prepare shift reports.
Seniority
Mid-level, hands-on IC