Front of House Manager (Reception and Nights)
Core
Lead the Reception and Nights teams to ensure guest satisfaction from booking to checkout, acting as the primary point for guest relations and complaints.
Role type
Senior Front of House Manager (Hotel)
Builds
Guest service experiences and operational compliance for overnight guests
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership, guest relations management, operational compliance, KPIs management, brand standards execution, employee engagement, local community relationship building
Preferred skills
Strategic vision, business acumen, ability to inspire and motivate, creative problem solving
Responsibilities
Lead and develop the Reception and Nights teams; manage guest complaints and feedback; ensure compliance with operating controls and legislation; generate guest service index reports; promote brand standards; foster employee engagement and local community relationships.
Seniority
Senior, hands-on IC