Barranquilla| Portal de Referidos - Especialista en Atención al Cliente I RF
Core
Bilingual customer service representative handling inbound calls, technical support, and sales cross-selling to retain clients and meet quality targets.
Role type
Customer Service Representative (Bilingual)
Builds
Customer support interactions and sales cross-selling for global brands
Domain
Customer Service / BPO
Deliverable
client delivery
Required skills
Bilingual communication (Spanish/English), active listening, logical problem solving, multitasking, CRM usage, basic technical support
Preferred skills
Experience in sales cross-selling, customer retention, handling objections
Responsibilities
Answer calls and resolve inquiries, meet quality and SLA targets, provide basic technical support, inform about products and services, manage renewals and refunds, retain clients and handle objections
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