Responsable d'équipes interventions consommateurs terrain H/F
Core
Manage a team of field consumer intervention agents to ensure service quality, safety compliance, and operational execution for water utility operations.
Role type
Senior team lead for field consumer interventions
Builds
Field service operations for water metering, billing interventions, and customer service
Domain
Water utility / Public services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, safety audit execution, operational planning, inventory management, stakeholder communication, reporting, conflict resolution, logistics coordination
Preferred skills
Experience in water sector, driver's license (Permis B), autonomy, commercial relationship skills
Technologies
Gembas, OI (Order of Intervention), tele-reading systems, radio reading systems, scheduling tools
Responsibilities
Conduct safety site visits and audits, supervise a team of ~15 field agents, manage appointment scheduling and campaign planning, oversee meter replacement programs, handle customer complaints and billing disputes, manage field equipment and vehicle logistics, perform individual employee interviews and HR administration
Seniority
Senior, hands-on IC
