Residential Concierge Assistant
Core
Deliver exceptional, warm, and highly personalized concierge service to residents and guests in a luxury residential development, acting as the primary point of contact for arrivals, departures, and service requests.
Role type
Residential Concierge Assistant
Builds
Luxury residential experience and seamless day-to-day building operations
Domain
Luxury hospitality / Residential management
Deliverable
client delivery
Required skills
Luxury service delivery, multi-tasking under pressure, access control management, key and parcel security, resident relations, front-of-house presentation, local knowledge, conflict resolution, compliance with health and safety standards
Preferred skills
Experience in 5-star hotels or luxury residential environments, knowledge of LQA or Forbes 5-star standards
Technologies
Access control systems, security monitoring systems
Responsibilities
Manage resident and guest arrivals/departures, coordinate bookings and deliveries, oversee front-of-house presentation, monitor security systems, liaise with property management and maintenance teams, handle keys and parcels securely, maintain confidential records
Seniority
Individual Contributor