Customer Success Manager - Housing
Core
Act as the main functional authority for complex issues, ensuring solution coherence and translating business policy into system behavior for housing clients.
Role type
Senior IC solution architect / customer success lead
Builds
End-to-end housing solutions (configuration and module implementation)
Domain
Public sector housing (Local Authority, ALMOs, Housing Associations)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
End-to-end solution thinking, design decision ownership, cross-module conflict resolution, policy-to-system translation, complex problem simplification, consultancy project methodologies, mentoring
Preferred skills
Broad knowledge of NEC Housing Solution, experience in demanding circumstances, managing multiple projects
Technologies
NEC Housing Solution
Responsibilities
Understand system parts and ensure decisions do not cause problems elsewhere, make and own cross-module design decisions, ensure consistency across modules, translate business policy into system behavior, provide leadership to customers and teams, assure delivery quality through testing
Seniority
Senior, hands-on IC with consultancy capacity