Junior Retail Vertical Customer Success Executive
Core
Serve as the face of the company, driving customer ROI and business growth through strategic insights, analytics, and data visualization using NIQ tools.
Role type
Junior Customer Success Executive (Retail/CPG)
Builds
Client relationships, business reviews, and actionable recommendations for CPG clients
Domain
Retail, FMCG, Consumer Intelligence
Deliverable
client delivery
Required skills
CPG industry experience, NIQ solutions proficiency, analytical mind, numerical skills, Microsoft Excel, PowerPoint, consultative client skills, data visualization, coaching in data analysis
Preferred skills
Bachelor's degree (Honours preferred), Ukrainian language skills, experience coaching others in NIQ tools
Technologies
NIQ Solutions, Microsoft Excel, PowerPoint
Responsibilities
Lead regular Business Reviews and Net Promoter Score (NPS) activities, educate customers on features tailored to business needs, deliver insightful presentations and actionable recommendations, build and maintain strong client relationships at C-suite level, identify and convert growth opportunities including sales leads, coordinate internal departments to meet client deadlines, lead client briefings and onboarding processes
Seniority
Junior, 2–5 years experience