Junior Retail Vertical Customer Success Executive
Core
Serve as the face of the company, driving customer ROI and business growth through strategic insights, analytics, and client partnerships using NIQ tools.
Role type
Junior Customer Success Executive (Retail/CPG)
Builds
Client relationships, business reviews, and actionable recommendations for CPG clients
Domain
Consumer Packaged Goods (CPG) / Retail / Market Research
Deliverable
client delivery
Required skills
CPG industry experience, NIQ solutions proficiency, analytical mind, numerical skills, Microsoft Excel, PowerPoint, consultative client skills, data visualization, coaching in data analysis
Preferred skills
Experience handling presentations, coaching others in NIQ tools, C-suite engagement
Technologies
NIQ Solutions, Microsoft Excel, Microsoft PowerPoint
Responsibilities
Lead regular Business Reviews and Net Promoter Score (NPS) activities, Educate customers on relevant features, Deliver insightful presentations and actionable recommendations, Identify and convert growth opportunities including generating sales leads, Coordinate internal departments to meet client deadlines, Lead client briefings and onboarding processes
Seniority
Junior, 2-5 years experience
