Team Lead, Learning & Engagement
Core
Lead global service delivery for Learning & Development and Employee Engagement services within a People Operations Service Center.
Role type
Senior Team Lead, People Operations (Shared Services)
Builds
Reliable, high-quality global support for employee learning, engagement surveys, and feedback services.
Domain
Human Resources / People Operations / Shared Services
Required skills
Service delivery management, team leadership, stakeholder management, continuous improvement, operational performance monitoring, survey administration, platform management, reporting coordination
Preferred skills
International/multi-location experience, digital literacy (Excel, HR tools), AI curiosity
Technologies
Excel, HR tools
Responsibilities
Lead the Learning & Engagement service area; monitor service performance, workload, and capacity; coach and develop the team; oversee L&D and Employee Engagement services administration and reporting; align priorities with stakeholders.
Seniority
Senior, hands-on IC with team leadership