Guest Service Agent
Core
Provide warm, friendly reception and guide guests through their stay, from check-in to check-out, offering local insights and resolving issues.
Role type
Guest Service Agent
Builds
Guest check-in/check-out processes and personalized guest experiences
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, reservation management, multi-channel communication, conflict resolution, local knowledge
Preferred skills
Proactive service approach, weekend/holiday availability, professional presentation
Responsibilities
Process guest reservations and special requests, act as primary point of contact for guest inquiries, resolve guest issues promptly, provide personalized local recommendations
Seniority
Individual Contributor
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