Fixed-Term Customer Experience Coordinator
Core
Provide individual support to customers across all products, coordinate the full End to End process for Landside business in Fiji (quotes, bookings, customs clearance, transport, billing), and ensure accurate information flows through CargoWise.
Role type
Customer Experience Coordinator (Logistics/Shipping)
Builds
End-to-end customer service processes for shipping and logistics services
Domain
Shipping and logistics in Pacific Island markets
Deliverable
product features
Required skills
Customer relationship management, CargoWise proficiency, analytical and quantitative skills, MS PowerPoint expertise, organizational skills, attention to detail
Preferred skills
Experience in shipping ERP, ability to multitask, self-motivation, adaptability
Technologies
CargoWise, MS Office (PowerPoint)
Responsibilities
Create and support customers in CargoWise, communicate with Sales and other teams, identify improvement opportunities and prepare cost/risk/benefit reports, act as a role model for company culture, coordinate end-to-end customer processes
Seniority
Mid-level, hands-on IC