Overnight Lead Guest Services Team Member
Core
Lead a shift of cashiers to process merchandise and fuel transactions at travel centers while ensuring quality guest service.
Role type
Lead Guest Services Team Member
Builds
Cashier transactions, end-of-shift reports, and travel center operations
Domain
Retail and fueling at travel centers
Deliverable
product features
Required skills
Cash handling, team leadership, conflict resolution, restricted merchandise compliance, suggested selling methods, schedule management
Preferred skills
Retail operations experience, customer service focus, calculator and computer proficiency
Technologies
Point-of-sale systems, calculators, computers
Responsibilities
Lead shift cashiers, complete end-of-shift reports, handle guest complaints, determine break schedules, assist with facility maintenance (deli, showers, restrooms)
Seniority
Individual Contributor, Lead
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