Coordonnateur des opérations – Support technique

Montreal, Quebec, ca💼 Full-time🗓 2026-09-14 → 2026-09-26

Core

Coordinate operations and optimize processes for the Technical Support team to enhance service performance and efficiency.

Role type

Operations Coordinator (Technical Support)

Builds

Operational dashboards, process documentation, and performance reports for the Technical Support department.

Domain

Healthcare technology / Customer Support Operations

Deliverable

dashboards & analysis

Required skills

Process optimization, KPI analysis, Salesforce administration, Generative AI tools, Windows environment, Google Workspace, Data visualization, Forecasting, Budget tracking, ISO quality initiatives

Preferred skills

Super-user level Salesforce, Experience with automation platforms

Technologies

Salesforce, ChatGPT, Claude, Windows, Google Workspace

Responsibilities

Configure and maintain support team tools, document operational procedures, analyze performance metrics, prepare call/email volume forecasts, contribute to budget planning, maintain operational dashboards, train new employees on systems, provide ad-hoc operational support to the team.

Seniority

Mid-level, hands-on IC

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About Medfar

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