Agent - Order Management
Core
Manage international freight shipments (import/export), ensuring timely clearance, delivery, and accurate data entry into operating systems.
Role type
Order Management Agent (Freight/Logistics)
Builds
International shipment movements and client/vendor billing processes
Domain
Global logistics and supply chain
Deliverable
client delivery
Required skills
data entry, shipment tracking, workflow management, client communication, vendor relationship management, compliance adherence, billing management, intercompany invoice processing
Preferred skills
ocean freight mode understanding, advanced data processing (MS Excel)
Responsibilities
Track and trace Order Management files, monitor shipment reports, arrange international shipments for customers, ensure timely clearance and delivery for imports, send documents and arrival notices for exports, manage client and vendor billing, interact with customers to meet service standards, maintain vendor relationships, ensure compliance with regulations and internal policies, escalate problems to management
Seniority
Individual Contributor