IT Executive
Core
Provide day-to-day technical support and maintain IT infrastructure for all hotel departments and guest services.
Role type
IT Executive (Hotel Operations)
Builds
Hotel operational systems (PMS, POS, HRMS), network connectivity, and guest Wi-Fi.
Domain
Hospitality / Hotel Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
hardware troubleshooting, network troubleshooting, LAN/WAN management, Windows OS, Active Directory, data backup, antivirus/firewall management, CCTV/access control, PBX/IPTV support, user account management, vendor coordination, preventive maintenance, incident documentation.
Preferred skills
hotel PMS/POS knowledge, CCTV/PBX/IPTV expertise, shift work flexibility, customer service orientation, additional languages.
Technologies
Windows OS, Microsoft Office, Active Directory, PMS, POS, HRMS, LAN, WAN, Wi-Fi, TCP/IP, switches, routers, CCTV, PBX, IPTV, access control systems.
Responsibilities
Maintain and troubleshoot computers, laptops, printers, servers, switches, routers, and Wi-Fi; Monitor and maintain LAN, WAN, internet connectivity, and network infrastructure; Support and maintain hotel applications (PMS, POS, HRMS, accounting); Manage user accounts, email, passwords, and access rights; Ensure regular data backup and assist with data recovery; Monitor antivirus, firewall, and endpoint security; Maintain CCTV, access control, telephone/PBX, and IPTV systems; Support guest Wi-Fi and resolve guest technology issues; Maintain IT inventory and asset records; Coordinate with external vendors; Perform preventive maintenance; Ensure system availability during business hours and support emergency issues; Assist in implementing new technology projects; Provide basic IT training to employees; Escalate major issues to the IT Manager.
Seniority
Junior to Mid-level, hands-on IC