Sampling Specialist cum Customer Care Executive
Core
Coordinate and execute scheduled sampling activities (food, water, swab, air) and manage customer enquiries for a testing, inspection, and certification company.
Role type
Field operations and customer care specialist
Builds
Physical samples and hygiene audit reports for clients
Domain
Food safety, environmental testing, and quality assurance
Deliverable
physical/clinical work
Required skills
Field sampling execution, hygiene auditing, sample identification and labeling, laboratory submission, customer relationship management, KPI monitoring
Preferred skills
Laboratory experience, customer-facing experience
Technologies
SGS SOPs, ISO/IEC 17025, SAMM policies, GCSC requirements
Responsibilities
Conduct food, water, swab, and air sampling; perform hygiene audits; manage customer enquiries and maintain key accounts; ensure compliance with QA/QC systems; submit samples to laboratory within timelines.
Seniority
Junior to Mid-level, hands-on IC