Front Office Agent
Core
Deliver personalized, high-end hospitality services to guests during reservations, check-in, check-out, and throughout their stay at a luxury hotel.
Role type
Front Office Agent (Luxury Hospitality)
Builds
Guest experiences and operational front desk processes
Domain
Luxury Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Guest service excellence, reservation handling, check-in/check-out procedures, attention to detail, emotional intelligence, flexibility for rostering
Preferred skills
Five-star luxury environment experience, Opera PMS knowledge, manual driver's license
Responsibilities
Respond to guest requests promptly and courteously, ensure service exceeds expectations, maintain alignment with Sofitel service standards, deliver memorable guest moments
Seniority
Individual Contributor
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