Duty Manager
Core
Representing hotel leadership during shifts by supervising all hotel operations and coordinating cross-functional departments.
Role type
Senior operational manager (hotel)
Builds
End-to-end hotel operations and guest experiences
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
shift leadership, cross-department coordination, quality standards enforcement, incident reporting, crisis management, decision-making under pressure, operational knowledge
Preferred skills
conflict resolution, prioritization, computer systems proficiency
Responsibilities
Representing hotel leadership during shifts, supervising all hotel operations, coordinating departments (Reception, Accommodation, F&B, Security, Technical), ensuring quality standards and internal procedures, transmitting critical information to teams and leadership, writing shift reports and tracking incidents, ensuring business continuity outside leadership hours
Seniority
Senior, hands-on IC