COLLECTIONS ANALYST GBS
Core
Senior Collection Specialist managing outstanding customer payments, aging reports, and account reconciliations within the Bill to Cash (B2C) team.
Role type
Senior IC collections analyst
Builds
Accurate customer payment records, timely collections, and financial data reports
Domain
Finance / Accounts Receivable
Deliverable
client delivery
Required skills
collection strategies execution, customer service, account reconciliation, financial data reporting, process improvement, training leadership
Preferred skills
Oracle E-Business Suite, MS Office (Intermediate Excel)
Responsibilities
Lead collection strategies and manage calls/correspondence, resolve collection issues and discrepancies, record collection activities, maintain accurate payment data, oversee account reconciliations, review and distribute customer statements, provide feedback on bad debts/write-offs, escalate disputes, report on overdue invoices, act as SME, identify process improvements, lead training programs