TELESELLER
Core
Teleseller managing commercial relationships and customer care for HoReCa clients, supporting multi-channel sales teams.
Role type
Teleseller (Sales Support)
Builds
Order intake, customer profiling, and sales support for restaurants, bars, and hotels
Domain
Wholesale / HoReCa (Food & Non-Food)
Deliverable
product features
Required skills
order management, customer profiling, up-selling, cross-selling, KPI analysis, claims management, product knowledge
Preferred skills
Office software proficiency (Excel, Word), organizational skills, autonomy, problem-solving
Responsibilities
Taking customer orders via company tools, profiling customers in company tools, providing pre- and post-sales assistance, executing category mix/up-selling/cross-selling actions, analyzing customer KPIs and performance trends, managing customer care and claims
Seniority
Entry-level