Agent-Air Export Customer Service
Core
Manage air export orders, coordinate freight pick-up and document verification, and handle customer service operations for shippers.
Role type
Air Export Customer Service Agent
Builds
Air freight shipments and export documentation
Domain
Logistics / Air Freight / Supply Chain
Deliverable
client delivery
Required skills
Order management, document verification, shipment tracking, customer communication, complaint handling, quality system compliance, MS Office proficiency
Preferred skills
Chinese language, working under pressure
Technologies
MS Office
Responsibilities
Take orders and arrange freight/document pick-up, distribute instructions to trucking and brokerage teams, review and verify air export documents, perform daily customer service operations including order follow-ups and reporting, track shipments and advise customers on discrepancies, communicate with overseas offices and vendors regarding inquiries and complaints, handle company quality system requirements (IO, OPS, Training hours, EXCEL)