Emergency Assistance Case Manager
Core
Process Emergency Assistance applications for families facing homelessness or energy crises to ensure timely eligibility determinations and benefit issuance.
Role type
Case Manager (Public Assistance)
Builds
Benefit disbursements and case records for families in crisis
Domain
Social Services / Public Assistance
Deliverable
client delivery
Required skills
Case management, crisis intervention, eligibility assessment, documentation verification, resource coordination, confidentiality compliance
Preferred skills
Emergency Assistance program experience, W-2 program familiarity, CARES/WWP systems knowledge, bilingualism (Spanish or Hmong)
Technologies
Microsoft Office, case management systems
Responsibilities
Review and process EA applications, conduct eligibility assessments, verify documentation, guide families through the application process, connect participants with stabilization resources, maintain confidential case records, monitor application outcomes, collaborate with program staff
Seniority
Mid-level IC