Night Porter
Core
Ensure safety and security of hotel guests and staff at night, manage late check-ins, and support front-of-house operations.
Role type
Night Porter (Hotel Operations)
Builds
Guest check-ins, room setup, public area cleaning, emergency evacuation
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Customer service, safety and security protocols, emergency evacuation procedures, telephone communication, complaint resolution, allergen awareness
Preferred skills
Detail-oriented, team collaboration, willingness to learn
Technologies
None stated
Responsibilities
Provide memorable guest experiences, handle late arrival check-ins and walk-ins, ensure guest and business safety, evacuate guests during emergencies, set up function and meeting rooms, clean public areas, answer telephone enquiries, resolve customer complaints
Seniority
Entry-level / Individual Contributor