Staff Engineer, ServiceNow (CMDB & Service Mapping)
Core
Design, implement, and maintain enterprise CMDB solutions, Discovery, and Service Mapping for ITOM processes.
Role type
Staff Engineer, ServiceNow Platform (CMDB & Service Mapping)
Builds
Enterprise CMDB architecture, Service Maps, and automated discovery solutions for hybrid/multi-tier applications.
Domain
IT Operations Management (ITOM), Cloud Infrastructure, Enterprise Service Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow development (JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes), CSDM, CMDB Governance, IRE, Pattern-based Discovery, Top-down Service Mapping, REST/SOAP API integration, Cloud technologies (Azure, AWS, GCP), Virtualization (VMware)
Preferred skills
Flow Designer, Integration Hub, Scoped Applications, Data Certification, Duplicate CI Remediation
Technologies
ServiceNow, SCCM/MECM, VMware vCenter, Azure, AWS, GCP, Active Directory/Entra ID, MID Servers
Responsibilities
Design and maintain CSDM-aligned CMDB architecture; Configure Discovery schedules, probes, and patterns; Create and optimize Service Maps for distributed applications; Troubleshoot Discovery failures and reconciliation issues; Build integrations using REST APIs and Integration Hub; Mentor junior developers and lead technical design reviews.
Seniority
Staff, hands-on IC with mentorship responsibilities
