Senior Technical Writer, Platform Experience
Core
Create educational resources, implementation guidance, and best practices for developers to build, customize, and deploy solutions on the ServiceNow platform.
Role type
Senior Technical Writer (Platform Experience)
Builds
Educational resources, tutorials, learning paths, and implementation guidance for the ServiceNow platform.
Domain
Enterprise Software / Low-Code Platform / Developer Experience
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Technical writing, DITA/XML structured authoring, content lifecycle management, cross-functional collaboration, content strategy, hands-on experimentation with web technologies
Preferred skills
JavaScript, APIs, web components, HTML, CSS, mentoring, agile environment experience
Technologies
DITA, XML, JavaScript, APIs, HTML, CSS
Responsibilities
Partner with product managers, engineers, and designers to create guidance and tutorials; Translate complex technical concepts and code samples into actionable guidance; Identify content gaps and test new approaches to improve the customer learning journey; Plan, create, and maintain user-focused technical documentation; Contribute to the evolution of content development processes and writing standards.
Seniority
Senior, hands-on IC
