Night Manager
Core
Operate the front desk and manage night shift operations including guest arrivals/departures, security, and reporting for a luxury hotel.
Role type
Night Manager (Front Office)
Builds
Guest check-in/check-out processes, nightly reports, and secure hotel operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Front office operations, PMS proficiency, emergency response, staff supervision, financial reporting, room allocation management
Preferred skills
5-star property experience, Opera PMS, Microsoft Office, LCQ certification, Manager's certificate, First Aid certificate, full driver's license
Technologies
Opera PMS, Microsoft Office suite
Responsibilities
Supervise night portering and lobby services, manage guest room allocations and overbooking situations, run financial reports and statistical information, respond to emergency situations, monitor night cleaning activities, coordinate wake-up calls and newspaper orders, liaise with Front Office Manager on process improvements
Seniority
Individual Contributor, operational level