HR Digital Employee Experience Analyst
Core
Create, maintain, and optimize employee-facing HR knowledge content while monitoring conversational AI and digital self-service tools to support a consistent, high-quality employee experience across Mexico and Latin America.
Role type
HR Digital Employee Experience Analyst (Knowledge Management & AI Operations)
Builds
Employee self-service digital experiences, HR knowledge bases, and conversational AI support tools
Domain
Human Resources / Employee Experience / AI Operations
Deliverable
product features
Required skills
Knowledge management, conversational AI operations, HTML/CSS, data analysis, content governance, multilingual content strategy, AI tool literacy
Preferred skills
ServiceNow HRSD/EC Pro, Moveworks, Workday, UX principles, employee lifecycle processes, analytics reporting
Technologies
ServiceNow HRSD, ServiceNow Employee Center Pro, Moveworks, Workday
Responsibilities
Create and audit employee-facing HR knowledge content; monitor conversational AI performance and identify knowledge gaps; analyze employee feedback and search analytics to improve digital experiences; ensure regional content accuracy for Mexico and Latin America; review AI-generated responses for accuracy and bias; report on self-service adoption and content utilization metrics.
Seniority
Mid-Senior, hands-on IC
