Field Operations Specialist
Core
Provide on-site technical support and ensure reliability of IT systems and networks across multiple industrial sites.
Role type
Field Operations Specialist (IT Support & Network Infrastructure)
Builds
IT equipment, local network infrastructure, and connectivity solutions for offices, factories, and sorting centers.
Domain
Industrial operations / IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows environments, Active Directory, Office 365, network devices (switches, routers, firewalls, access points), networking fundamentals (TCP/IP, DHCP, DNS, VLANs, VPNs, WAN/LAN, Wi-Fi), remote support tools, ticketing systems
Preferred skills
Monitoring tools (PRTG, SolarWinds)
Technologies
Windows, Active Directory, Office 365, PRTG, SolarWinds, RDP, TeamViewer, LogMeIn, Ivanti, ServiceNow
Responsibilities
Diagnose and resolve issues with workstations, printers, business software, and local network connectivity; support deployment and maintenance of IT equipment and network infrastructure; perform on-site network troubleshooting including LAN, WLAN, and VPN configurations; assist with switch and router configuration; document incidents and network changes; collaborate with L1, L2, and L3 support teams; travel to various AIM sites for in-person support.
Seniority
Mid-level, hands-on IC
