Assistant Front Office Manager (F/M/X)
Core
Managing front office operations, staff scheduling, and guest services for a new hotel launch in London.
Role type
Assistant Front Office Manager
Builds
Front office operations and guest experience for a new hotel brand
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Staff scheduling, hiring and training, performance evaluation, budget management, customer service, inventory management, MS Office (Excel, Word), Opera, Knowcross, Resaweb
Preferred skills
High-pressure environment management, problem-solving, decision-making, multitasking, complaint handling
Technologies
Opera, Knowcross, Resaweb
Responsibilities
Organizing team schedules and handling staff issues, interviewing and training new employees, managing departmental budget and monitoring expenses, ensuring high standards of customer service, supporting Guest Services Managers with complaints and special requests, troubleshooting emergencies, preparing monthly management reports
Seniority
Mid-level, hands-on management