Order to Cash Manager
Core
Lead end-to-end Order to Cash process strategy, transformation, and operational excellence for a global business services organization.
Role type
Senior Strategy & Operations Manager (Order to Cash)
Builds
Global O2C processes, digital transformation roadmaps, and optimized cash flow mechanisms
Domain
Global Business Services / Financial Operations / Process Engineering
Required skills
Strategic planning, process standardization, change management, financial acumen, stakeholder influence, team leadership, data analytics, compliance governance, third-party vendor management, automation implementation
Preferred skills
SAP, C4C CRM, RPA, AI, Machine Learning, business query tools, credit management solutions, telephony platforms
Technologies
SAP, C4C CRM, RPA, AI, Machine Learning, business query & analytics tools, ERP, workflow automation, telephony platforms
Responsibilities
Define long-term O2C vision and global transformation roadmap; Establish and monitor KPIs for end-to-end performance; Lead global initiatives to eliminate inefficiencies and optimize processes; Oversee third-party managed service providers and ensure SLA compliance; Drive optimization of CRM, ERP, and banking platform connectivity; Lead and develop a global team of process experts and change agents
Seniority
Senior, hands-on IC with strategic oversight