Technischer Customer Support (w/m/d)
Core
2nd-Level technical support specialist handling application queries, analyzing technical issues, and supporting global sales/service networks.
Role type
Senior IC technical support engineer (industrial automation)
Builds
Industrial automation systems and technical solutions
Domain
Industrial automation / Hightech manufacturing
Deliverable
client delivery
Required skills
Technical problem analysis, training delivery, documentation creation, industrial automation understanding, organizational skills
Preferred skills
Customer service experience, international travel readiness
Technologies
CRM systems, email, chat platforms
Responsibilities
Handle technical and application-related inquiries via email, CRM, and chat; Analyze technical problems and develop solutions; Create and review service documentation; Conduct training workshops for service technicians; Process internal quality reports and initiate corrective measures
Seniority
Mid-level, hands-on IC