Spa Executive
Core
Directing all aspects of spa operations, ensuring highest standards of service delivery, and maintaining financial viability for a spa facility.
Role type
Spa Executive (Operations & Financial Management)
Builds
Bespoke spa programmes for conference groups, high-standard body treatments, and operational excellence across spa departments.
Domain
Hospitality / Wellness / Spa Industry
Required skills
Strategic leadership, operational excellence, financial management, budget control, payroll management, inventory management, staff training development, compliance with regulations, scheduling management, competitive analysis, Standard Operating Procedures (SOP) development, equipment maintenance oversight, guest service management, industry trend monitoring.
Preferred skills
Professional body treatment execution, facility tour presentation, vendor engagement, cross-departmental collaboration (Fitness, Front Desk, Retail).
Technologies
Scheduling systems, record-keeping systems, industry treatment equipment.
Responsibilities
Maintain facility condition and adhere to operations budget; ensure client comfort and satisfaction through quality assurance; manage inventory of supplies; execute body treatments to highest standard; develop and promote bespoke spa programmes; conduct competitive analysis; prepare service operations manuals; facilitate staff training programmes; maintain professional licenses; implement scheduling systems for massage therapists; conduct selection interviews; ensure compliance with hotel and provincial regulations.
Seniority
Senior, hands-on IC with strategic oversight
